The Terms, Clearly Set

By accessing or browsing Spectrum Archive (the "Site"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of the Site.

This Site displays curated links to third-party boutiques and partner stores. Some of these links are affiliate links, meaning Spectrum Archive may earn a commission when you purchase through them, at no additional cost to you. We are not responsible for the products, services, pricing, policies, or content of any third-party site. All transactions occur on and are governed by the third party’s own terms.

You agree to use the Site for lawful purposes only and in a manner that does not infringe the rights of, or restrict the use of, any other party. Unauthorized scraping, reproduction, or redistribution of editorial content is prohibited.

All editorial content, imagery, branding, and design on this Site are the property of Spectrum Archive and its curator, Ann Mitchell, unless otherwise noted. They may not be copied, reproduced, or used without written permission.

Spectrum Archive provides curated content and links for informational and editorial purposes only. We make no warranties regarding the accuracy, availability, or performance of the Site or any third-party partner. To the fullest extent permitted by law, we are not liable for any damages arising from your use of the Site or any linked third-party service.

• Accepted Payment Methods: To ensure the maximum security of high-value transactions, this website processes payments exclusively via Bank Wire Transfer and ACH (Automated Clearing House) electronic transfers. We do not accept credit cards, debit cards, digital wallets, or cash directly at checkout.
• Payment Instructions: Upon completing your order selection on our website or Base44 apps, detailed bank routing numbers, account numbers, and swift codes will be securely provided to you via your formal invoice or order confirmation screen. It is the buyer’s responsibility to independently initiate the transfer through their financial institution.
• Order Fulfillment Clear-Hold: No order will be transmitted to our global manufacturing and fulfillment partners until the required funds have successfully cleared and settled in full within our business bank account.

Settlement Timelines

• ACH Transfers: Typically require 2 to 5 business days to clear and settle.
• Bank Wire Transfers: Typically settle within 1 to 2 business days for domestic wires and 3 to 5 business days for international wires.
• Please note: The estimated shipping and delivery timeframes outlined in our Shipping Policy commence only after bank verification of cleared funds.

• Transaction Fees: Buyers are solely responsible for any domestic or international wire transfer fees charged by their sending financial institution. The net amount received in our business bank account must equal the exact total displayed on your invoice.
• Anti-Money Laundering (AML) Compliance: In the event of an approved return or cancellation, refunds will be issued exclusively via outbound bank wire or ACH transfer back to the exact financial institution and account from which the original payment originated. We strictly refuse to issue refunds to third-party accounts, alternative names, or alternative payment methods.
• Order Cancellation Due to Non-Payment: If cleared funds are not received in our business account within five (5) business days of invoice issuance, we reserve the right to automatically cancel the pending order request without liability.

Order Processing & Dispatch

• Fulfillment Window: All loose gemstone orders are processed and prepared for secure dispatch within 24 to 48 hours from the time your order is successfully placed.
• Operational Schedule: Order fulfillment is processed Monday through Saturday. Orders completed before 13:00 (GMT +7) are typically prepared for dispatch on the same business day.

Shipping Methods & Transit Times

To ensure the absolute security and preservation of your items, all shipments are dispatched via Insured Express Delivery (DHL Express). Delivery timeframes vary by country and destination logistics:

Please note: Delivery timeframes are estimates provided by premium express couriers and exclude unexpected regional customs verifications, weekends, and public bank holidays.

Customs, Duties, & Import Fees

• Buyer Responsibility: All international shipments may be subject to local import duties, value-added taxes (VAT), or customs clearing fees mandated by your country’s government regulations.
• Fee Structure: Any import fees, customs tariffs, or clearance charges incurred during transit are the sole legal responsibility of the buyer.
• Regulatory Compliance: Our business does not calculate, collect, or assume liability for local international destination taxes or regulatory import duty penalties.

• Return Window: All return requests must be formally initiated within ten (10) days of the confirmed carrier delivery date. Requests made after this 10-day window are strictly ineligible for refunds or exchanges.
• Condition for Eligibility: To qualify for a return and refund, items must be completely unworn, unaltered, undamaged, and in their original, unused condition. All original tags, authentication or gemstone certification documents, and protective packaging must be intact and included.
• Return Authorization Requirement: You must contact our customer support team directly by email or by replying to your original order confirmation to request a Return Merchandise Authorization (RMA). Do not mail items back to the delivery address printed on your package or to our corporate bank address without prior written authorization. Unused items sent without a valid RMA cannot be tracked, processed, or accepted.

Return Shipping Fees

• Pre-Paid Express Labels: If a pre-paid express return shipping label is provided by our team, the exact cost of the return freight will be deducted directly from your final refund value. (For example: An eligible return on a $3,000 purchase with a $50 return courier cost will result in a net refund of $2,950).

• Standard Shipments: If a pre-paid label cannot be generated for your region, the buyer is responsible for arranging and paying all return shipping charges upfront. We highly recommend using a shipping service that features step-by-step tracking and full insurance, as we assume no liability for items lost or damaged in transit back to our fulfillment center.

• Inspection and Processing: Once your return is physically received at our designated fulfillment warehouse, it will undergo a strict quality assurance inspection. Please allow 3 to 5 business days from warehouse receipt for verification.
• Issuance of Refunds via Bank Transfer: Approved refunds will be credited back exclusively via outbound Bank Wire Transfer or ACH electronic transfer to the exact bank account from which the original payment originated.
• Anti-Fraud and AML Controls: In strict compliance with federal anti-money laundering (AML) regulations, we will not issue refunds to third-party accounts, alternative names, or alternative payment methods under any circumstances.

• Reflecting Timelines: Once initiated by our bank, ACH reversals typically take 2 to 5 business days to reflect in your account, and Wire Transfers typically reflect within 1 to 3 business days, depending entirely on your receiving financial institution’s processing speeds.

• Damaged or Defective Items: In the event that an item arrives damaged, defective, or incorrect, you must notify our support team immediately upon delivery to arrange priority troubleshooting, exchange, or specialized return processing.